Privacy Policy
This Privacy Policy explains how Precisedatum Ai Solutions Private Limited ("we") collects, uses, and protects your information when you use TestLab (https://testlab.sothanai.com). We are committed to handling your data responsibly and transparently.
Information we collect
- Account information: name, email address, and phone number used to create or sign in to your SothanAI account.
- Usage & assessment data: the exam group/subject you select, your answers, scores, and progress — used to generate your weakness report.
- Payment information: processed entirely by Razorpay. We receive only a payment/order reference and status — we never see or store your full card or banking details.
- Technical data: device, browser, and cookies required for login sessions and security.
How we use your information
- To provide the diagnostic, generate your reports, and track your progress.
- To process payments and grant access to purchased diagnostics.
- To provide customer support and respond to your requests.
- To maintain security and prevent fraud or misuse.
- To send essential service communications (e.g. payment confirmation).
Cookies
We use cookies that are necessary for authentication (keeping you signed in) and security (CSRF protection). The sign-in session is shared across SothanAI and TestLab using a cookie scoped to the sothanai.com domain. You can control cookies through your browser, but disabling essential cookies will prevent you from logging in.
Sharing of information
We do not sell your personal information. We share data only with:
- Razorpay, our payment processor, to complete transactions.
- Service providers (e.g. hosting) strictly to operate the platform.
- Authorities where required by law.
Data retention & security
We retain your account and assessment data for as long as your account is active or as needed to provide the service and meet legal obligations. We apply reasonable technical and organisational measures (encryption in transit, access controls) to protect your data.
Your rights
- Access, correct, or update your account information.
- Request deletion of your account and associated personal data, subject to legal retention requirements.
- Contact us with any privacy concern.
To exercise these rights, email contact@sothanai.com.
Children's privacy
The service is intended for candidates preparing for government examinations and is not directed at children under 13. We do not knowingly collect data from children under 13.
Changes & contact
We may update this policy; changes take effect when posted here. For any question about your privacy, contact contact@sothanai.com.